TEXTILENE® solar screen material installed by California Solar Screens includes a Ten-Year Limited warranty.
Items not covered include material pulling away from the
spline, screens coming out of the window frame because of an installation
error by customer, and grids coming loose from the frame or at riveted
junctions in the case of decorative grids.
California Solar Screens, Inc., assumes no responsibility for
screen failure due to fire, high winds, or other Acts of God, misuse, handling,
building design or foundation shifting. It is also assumed that decorative
grids over time will perhaps gradually warp and shift due to variable pressures
put on the screen from the window frame contracting and expanding with the
seasonal shifts in humidity and handling for cleaning purposes. Overspray from improperly applied lawn
and pest chemicals, certain cleaning solvents, and chemicals from pool cleaning
equipment will void the warranty.
If for any reason the solar screen unit fails due to material
defect or installation error, California Solar Screens, Inc. will replace and
install the screen at no cost.
Unfortunately we do not accept returns as all products are custom made
for your windows. We will however, exercise all means necessary to
repair or resolve any issues you may have.